One significant negative, with everything else 5+ stars. After 32 days of daily home use by one fastideous person no addition parafin wax has been needed to bring back up to maximum level. My email to customer service described what occured in the melt mode. I do not know if I have a defective unit or what occured is simply a protective cycle? I have one other small reservation. Keeping the wax melted withou,t having to wait 2.5 or more, is a tremendous improvement. The draw has almost no effect on the electric bill! The packaging is excellent. Construction superb. The thinking that has gone into a highly affordable unit must have elvolved over the years. The units for sale, I saw had 8 pounds paraffin wax where as the currently shipped unit have six. That is secondary to having a unit with reliable heat control, plenty of room, excellent depth. Fragrance of wax is pleasant and lightweight. The manner of attatching the cover is simple and adequate. Each day before user gets home I change the heat setting from standby to the next heat level. In a matter of minutes the wax is then at an ideal temperature and completely melted. Controls are straight forward and easy to read. The electrical chord is well placed and much better constructed than others. Cord length is adjustable by keeping a portion in the circular slot on the underside. The feet well thought out. The unit design promotes easy lifting. If not as well designed the weight might be an issue to a frail person. If I had had a customer service response my personal opinion would be 5 star+++ overall rating.It is now used for elbow and hands nightly and feet each morning. Read more

This was our second Gigi paraffin bath. The first one lasted for at least ten years. This one lasted for nine months. When we removed the wax to replace with fresh wax, we found that the finish on the bottom of the unit had disintegrated. Ugh! We have been able to reach customer service at Gigi and they are replacing the unit under the one year warranty. We'll see how our third unit lasts. Read more

I bought this for my wife after asking my physical therapist what I should do to help her. This machine is designed for use by a commercial facility, sorta. It works great in the home, if you have a place you can keep it and if you can pay to keep it on all the time. Not that it costs that much to run. But to help you it does have to be in ready condition and it takes a long while to get to ready condition from a cold start. You can keep it in standby mode. Plan ahead to use it. For a commercial spa you wouldn't notice these issues.However, it has been very effective in reducing the discomfort brought on by arthritis in the hands or feet. So . . . bottom line, it works for us. It makes me happy that I could do something to help my wife with her pain. Lucky shot, I guess.I bought a lavender scent package of wax. I am sure peach would be just fine for others. Read more

Problems with the product durability and, most disappointing, the customer service of the producer.1. The paraffin bath broke done in 6 months after the purchase. The bath stopped turning on.2. Contacts with the company to initiate the warranty repair led to nothing - the company does not respond to emails and literally hangs up when called. Read more

I have had this item for just over 1 year. I have used it about 8 times. It stopped working. The power does not come on. I am very disappointed in this item. Read more

I originally got this for "Finger Crack February" but as an added bonus, it also helps my arthritis.This is spa quality, unlike the cheap $35 warmers, or should I say "burners." The cheap one I had not only took forever to melt, but was too hot to use and not adjustable. The Gigi melts very quickly and is fully adjustable. I put it on high, and the temperature is wonderful. It's big enough to dip my feet as well, wonderful on a cold day.The paraffin is readily available at Sally Beauty, but Amazon's price is better. There are different fragrances, none of which are overpowering or heavily perfumed. The peach paraffin that comes with it is very subtle. I hate sweet or strong smelling anything, so this works.Because this warmer is so easy to use (and feels so good,) it has already paid for itself because I dive in several times a week.The one I ordered arrived broken because of poor packing by Sally Beauty online, however, returning it to the store for an exchange was so easy, I didn't mind. The Customer Service rep even called ahead to make sure they had one they could put aside for me.The Gigi Paraffin Hand & Foot Protectors (plastic bags) are not included, so you may want to pick them up at Sally Beauty (about $8) before your Gigi is delivered. They are all the same size and work for both hands and feet. I reuse the paraffin and protectors because I don't share my warmer with anyone, so they both last longer.I'm glad I got this. Read more

This is a very nice smelling wax, and very soft. It melts fairly quickly, feels good on the skin, and moisturizing. I was able to find it at my local Sally's Beauty for a slightly lower price, but they only had limited stock so it's good to have a source via Amazon to purchase from also. My order from this seller was a positive experience, so wouldn't hesitate to buy from them again. The wax itself is very soft (probably from the additives--I also bought another brand that is just paraffin with no added oils and it is much harder, melted slower, and I didn't care for that one, this one is nicer), so do be careful with drips and odd bits and flakes or you might end up accidentally "waxing" your floor or table tops because it smears more easily than a harder wax might when you try to wipe it up. If it is a pampering experience you're looking for, this Gigi wax will definitely add to that! Read more

Smells absolutely beautiful. And leaves hands and feet sssoooooo soft! Very pleased. X Read more

I wasn't able to test it out immediately...by the time I was able to test it, it was too late to begin the return process. This paraffin bath never once, ever, heated up. There is zero heat. None. Considering that is the product's SOLE purpose for existing... So, now I'm stuck with a $125.00 useless piece of...oh I'm real impressed. If you chance ordering this piece of garbage, I suggest you test your unit out IMMEDIATELY. Read more

Stopped working after one week, no more heat.... For this price...Very disappointed. Read more

Love, love, love my GiGi bath! It is easy to use and my hands and feet feel terrific after a treatment. The peach wax is lovely and the time that it takes to melt the wax is very reasonable. I like the fact that there is a temperature setting on the machine.I am now addicted to hot wax treatments! Read more

This exact same machine and free waxes are sold at a local beauty supply shop for $250!! Read more