FAQ

(General inquiries/ Delivery& Tracking/ Refund& Exchange/ Payments)

HERE WE PROVIDE ANSWERS TO A LIST OF QUERIES THAT ARE OFTEN ASKED BY PROSPECTIVE CUSTOMERS. WE HOPE YOU WILL FIND THESE ANSWERS HELPFUL.

How do I cancel my order?

You can connect with us through live chat or fill in the 'contact us' form, and we will get in touch with you within a period of 48 hours.

The amount would be refunded directly to your account if you had paid using your credit or debit card.

Kindly note that the reflection of the amount in your account is dependent on your bank's processing procedures.

Is it possible to change my phone number?

Yes, sure you can. For this need to contact our customer care line and they will definitely help you.

Is it possible to change my personal details?

Yes, sure you can. For this need to contact our customer care line and they will definitely help you.

How can I know if my order is placed successfully?

You will receive an order confirmation e-mail confirming your details and the items that you have ordered after placing an order on our website.

What are the delivery options?

Home delivery is available to our clients.

There's an issue with my order; what can I do?

We appreciate you for bringing this matter to our attention; we would like to apologize for any inconvenience caused during your online shopping journey.

Kindly fill in the 'contact us' form, and we will get in touch with you within 48 hours. Your feedback is important to us.

How long does it take to process a refund?

Refunding takes place within a period of 14 days. Kindly note that the deducted amount will be refunded to your account within 14 working days.

If within this stipulated time there is no refund, please contact your bank.

I received my order with items missing.

We apologize for the inconveniences caused during your shopping journey with us.

Having confirmed that you have a missing item in your order, kindly contact us through live chat or fill in the 'contact us' form, and we will get in touch with you within 48 hours.

I am having payment issues (extra charge, failed payment, refund not received)

Thank you for your feedback, kindly connect with us through live chat or fill in the 'contact us' form, and we will get in touch with you within 48 hours.

Kindly note that our operating hours are from 9 AM to 10 PM - Saturday to Thursday and from 1 PM to 10 PM on Friday.

Is it possible to change my delivery time?

Yes, sure you can, just leave a remark for our team in which time you would like to receive your order and we will work hard to deliver it on time.

Can someone else pick up my order from the store on my behalf?

It is possible if the following are provided by that person.
- Invoice
- Civil ID
- Signature confirming the delivery receipt at the store

I received a damaged or faulty item

Dear client, we value your feedback, and we apologize for any inconvenience caused during your journey with us here. In order to solve this issue, please connect with us through live chat or fill in the 'contact us' form and attach the receipt of your received item and we will get in touch with you within 48 hours.

How do I track my order?

You can track your order using your mobile number or invoice number.

Can the payment method be changed after I place an order?

Sad to say, once an order has been placed, it is not possible to change your payment method.

If you may need further assistance, kindly connect with us through live chat or fill in the 'contact us' form, and we will get in touch with you within 48 hours.

What is the Exchange & Refund process?

It is our work and pleasure to exchange or refund any item(s) if they are returned in an unused condition and their original packaging within 14 days of receiving your order with a copy of the Invoice. For more information on this, please check the Return & Exchange Policy.

Frequently Asked Questions