It was a little hard to figure out and turn on at first but I think it was because of opening up for the first time. I haven't used it a second to confirm this, but now that we know what to expect, it might be more of a game of patience.All the pieces came in and were easy to put together before I even looked at the instructions and were leak proof. The motor of the machine was quiet enough I could whisper and still be heard. The ice cubes were a lot bigger than I expected (but what do I know. Giving size dimensions does nothing to my imagination, but good news - I got ice cubes for my summer trips for the cooler!) And all 8 would fit in without a problem. I think because of the sheer size of them, it took a couple of days to freeze completely but once they did, they kept the water very cold for a long while.I haven't quite figured out what the extra grey straps are for but I have some ideas for what they were intended for. Instructions were clear and concise on everything else and even had a time limit to check your skin and health. The attachment for your elbow/knee was very comfortable and snug and attached around my thigh without too much of an issue.The edges of the cooling pad did get a little uncomfortable after a little bit but moving it around to lay flat (for my shoulder and back) fixed the issue. With just 4 out of the 8 ice cubes, the temperature running through it was soothing and cool without being too cold - even 20 minutes into using it. Read more

This little work horse has helped the family through knee replacements, rotator cuff tears and the general aches and pains an active family experiences. Both times we have been given hospital ice machines, this one is the favorite and has been reliable, cooler and better than anything we have found. Read more

Made all the difference in the world after my wife's knee surgery. Well worth the money.I will say after several dozen connects and disconnects on the fittings they start to seep a little. Would like to see a spare set of packing come with the product or a way to get them. Read more

This was a life saver during my husband's recovery from knee surgery. A few friends recommended to rent one. We considered renting , for the price we paid it was worth it compared to rental fees. Also it beat freezing small ice packs and dealing with trying to keep them on his knee. This unit straps on securely and the cool water flows through the cooling pad. He could just relax instead of wrestling with ice packs falling off if uneven on his knee. You do need to keep the water cool by refilling with ice periodically. It does come with 6-8 square plastic ice cubes, which are filled with liquid that you freeze and then place them in the cooler. We bought an ice machine to have ice to fill it and supplement the plastic cubes. Read more

It doesn't get as cold as another Polar brand i have used, but i can't complain. It definitely gets the job done. Definitely helping with my torn meniscus situation by keeping the swelling down. And it's just right to fit in my room and not take up a lot of space. No leaks either. Thank you! Read more

I love this maching. It is the perfect coolness to effectively treat pain after rotator cuff sugery. I have a long road of recovery with PT and this maching is right by my chair. Read more

I recently had knee surgery and this product was a life saver the first week in helping with pain and swelling. Works fast and brings much needed relief. Customer service was great and was delivered quickly without any issues and very easy to use. Read more

The one thing I wish is it held ice longer Read more