Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email
To return your product, you should mail us: .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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desertmart.com is an online marketplace that aims to be the online shopping portal with the broadest range of products available, for the people of United Arab Emirates (UAE). At desertmart.com, We have a strong bond with industry insiders. We work intensively with the suppliers to select the premium product for our customer at an affordable price. We partnered with dozens of reputable import & export companies, warehousing & logistics agencies to ensure the best we can offer to the customers. We promise to provide hassle-free online shopping experience all the way from product selection to timely delivery.
we have a lot of product categories like Mobiles and Computers, Consumer Electronics, Fashion, Beauty and Fragrances, Sunglasses, Watches, Gadgets and a lot more are being added every day. We are looking forward to raising the bar on how people do online shopping in United Arab Emirates (UAE) with necessary features like prompt customer services, faster delivery, free exchange and cash on delivery.
At desertmart .com, customer satisfaction is our priority and hence our support services are available round the clock. Online shopping is still an emerging concept and hence there is always the need of proper communication channels to ensure hassle-free online shopping.